Saga Designs (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have. This policy applies to visitors of sagadesigns.au and to anyone who submits their details through our website, our contact forms, or our advertising (including lead forms on Facebook and Instagram).

1. Who we are

Saga Designs is a graphic design agency based at 19 Lonsdale St, Dandenong VIC 3175, Australia. For any questions about this policy or your personal information, contact us at: Email: mail@sagadesigns.au Phone: +61 481 944 419

2. Information we collect

We collect personal information in a few ways: Information you give us directly, such as when you fill out a contact form on our website, submit an enquiry through a Facebook or Instagram lead form, email us, or call us. This may include your name, email address, phone number, business type, and details about the project you’re enquiring about. Information collected automatically, such as usage data when you visit our website (pages viewed, time spent, general location, device and browser type). We use tools like Google Tag Manager and Meta Pixel to understand how visitors use our site and to measure the performance of our advertising. Information from third-party platforms, such as when you interact with our ads on Facebook or Instagram. Meta may share certain information with us (like the answers you provide in a lead form) in accordance with Meta’s own Data Policy.

3. How we use your information

We use the personal information we collect to:

• Respond to your enquiries and follow up on quote requests
• Provide the design and signage services you’ve asked about
• Improve our website and understand how people find and use it
• Measure and improve the performance of our advertising campaigns
• Meet legal or regulatory obligations, where required

We do not use your information for any purpose beyond what’s outlined above without asking you first.

4. Sharing your information

We don’t sell your personal information, and we don’t share it with third parties for their own marketing purposes. We may share limited information with trusted service providers who help us run our business, such as our website hosting provider, email service, or advertising platforms (like Meta), strictly to the extent needed for them to provide that service to us. These providers are not permitted to use your information for anything else. We may also disclose information if required to by law, or to protect our rights, safety, or property, or that of others.

5. Cookies and tracking

Our website uses cookies and similar tracking technologies (including Meta Pixel and Google Tag Manager) to understand site traffic and measure ad performance. You can control or disable cookies through your browser settings, though this may affect how parts of our site function.

6. Data storage and security

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. However, no method of storage or transmission over the internet is completely secure, and we can’t guarantee absolute security. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

7. Your rights

Under the Australian Privacy Principles, you have the right to:

• Ask what personal information we hold about you
• Request corrections to inaccurate information
• Request that we delete your information, where reasonably possible
• Make a complaint if you believe we’ve mishandled your personal information

To exercise any of these rights, contact us at mail@sagadesigns.au. We’ll respond to your request within a reasonable timeframe. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

8. Third-party links

Our website may contain links to other websites. We’re not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s privacy

Our services are intended for business use and are not directed at children. We do not knowingly collect personal information from anyone under 18.

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. We’ll post any updates on this page with a revised “last updated” date.

11. Contact us

If you have any questions about this policy or how we handle your information: Saga Designs 19 Lonsdale St, Dandenong VIC 3175, Australia Email: mail@sagadesigns.au Phone: +61 481 944 419